Shipping Policy
Shipping Policy
Free standard shipping on eligible U.S. orders — here is how and when your handmade pieces reach you.
Willow Tree offers Free Standard Shipping on eligible orders within the United States.
Free Standard Shipping
On eligible orders shipped within the United States.
1–3 Day Processing
Orders are prepared for shipment within 1–3 business days.
3–7 Day Transit
Standard transit once your order has been dispatched.
1. Processing Time
Orders are generally processed and prepared for shipment within 1–3 business days.
Because many of our products are handmade, additional preparation time may occasionally be required for customized or made-to-order products.
2. Transit Time
After your order has been processed and dispatched, standard transit generally takes 3–7 business days.
3. Estimated Delivery Time
The estimated total delivery time is approximately 4–10 business days:
- Processing: 1–3 business days
- Transit: 3–7 business days
- Total estimated delivery: 4–10 business days
4. Shipping Delays
Delivery times are estimates and may occasionally be affected by weather, carrier delays, holidays, high order volumes, or circumstances outside our control.
5. Order Tracking
When tracking information is available, it may be provided after your order has been dispatched.
6. Contact
For shipping questions, contact Willowtree@support.com.
Need help with an order?
Our team is happy to help with returns, delivery or any question about your handmade piece.
Contact Support →